Privacy Policy

Last updated: 12 November 2024

At Bintang Bali Elite, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or use our services. We value your trust, and this policy aims to be transparent about our practices.

Please take a moment to familiarize yourself with our Privacy Policy. By accessing or using our website and services, you agree to the terms and practices outlined in this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our website and services.

Information We Collect

We collect various types of information to provide you with a seamless experience when using our services. The information we collect may include:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Billing information
  • Passport information (for bookings)
  • Any other information you provide voluntarily

b. Non-Personal Information:

  • IP address
  • Browser type
  • Device information
  • Cookies and tracking technologies

How We Collect Information

We may collect information in the following ways:

a. Information You Provide:

  • When you make a booking
  • When you create an account
  • When you subscribe to our newsletter
  • When you contact us through our website
  • When you participate in surveys, contests, or promotions

b. Automatically Collected Information:

  • Through cookies and similar technologies when you use our website
  • Through third-party analytics services

How We Use Your Information

We use the information we collect for various purposes, including:

a. Providing Services:

  • Processing bookings and reservations
  • Sending booking confirmations and updates
  • Responding to your inquiries and requests
  • Personalizing your experience on our website

b. Marketing and Communications:

  • Sending you promotional offers, newsletters, and updates
  • Analyzing and improving our marketing efforts
  • Obtaining your feedback through surveys

c. Legal and Security:

  • Complying with legal obligations
  • Protecting our rights and interests
  • Ensuring the security of our website and services

d. Analytics and Improvements:

  • Analyzing website usage patterns
  • Improving our website and services
  • Enhancing the user experience

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with the following entities:

a. Service Providers:

  • Third-party service providers who assist us in providing our services
  • These providers may include payment processors, email service providers, and customer support tools

b. Legal Compliance:

  • To comply with legal obligations, including responding to subpoenas and court orders

c. Business Transactions:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you when you return to our website. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

Your Privacy Choices

a. Accessing and Updating Your Information:

  • You can access and update your account information by logging into your Bintang Bali Elite account.

b. Opt-Out:

  • You can opt-out of receiving marketing emails by following the instructions provided in the emails or by contacting us directly.

c. Data Deletion:

  • You can request the deletion of your personal information by contacting us, subject to legal and contractual obligations.

Security

We take the security of your information seriously and have implemented reasonable measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, no online platform can guarantee absolute security, and you should also take steps to protect your personal information.

International Users

If you are accessing our website and services from outside Indonesia, please be aware that your information may be transferred to, stored in, and processed in Indonesia, where our servers and central database are located. By using our website and services, you consent to this transfer and processing.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have collected information from a child under 13, please contact us, and we will take appropriate steps to remove the information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the “Last updated” date at the beginning of this policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at hello@bintangbalielite.co.id

By using Bintang Bali Elite’s website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and practices. Your continued use of our website and services signifies your acceptance of any updates or changes to this policy.